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Getting Started with

The modules allow you to monitor inbound calls, outbound calls, finished calls, added tags, and removed tags in your account.


  • A account

In order to use with Ibexa Connect, it is necessary to have a account. If you do not have one, you can create a account at


The module dialog fields that are displayed in bold (in the Ibexa Connect scenario, not in this documentation article) are mandatory!

Connecting to Ibexa Connect

To connect your account to Ibexa Connect the API Key must be obtained from your account.

1. Open Integrations settings from the menu on the left.


2. Add Ibexa Connect from the Available Integrations section by clicking the green button 61f27e8d2a2b7.png.

3. Ibexa Connect now appears in the Installed Integrations section.

4. Click on the View button to view and copy the generated token.


5. Insert the copied token to the API Key field in the Create a connection dialog and save the dialog using the Continue button.


The connection between and Ibexa Connect is now established.


For information about making calls in Slack using please refer to the knowledge base.


Inbound Call

Triggers when a call is incoming.


Select or add the webhook for an inbound call.

Outbound call

Triggers when a call is outgoing.

Call Ended

Triggers when a call is finished or was missed.

Tag Added

Triggers when a tag is added to a call.

Tag Removed

Triggers when a tag is removed from a call.