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The modules allow you to watch the start and end of the chat, and new tickets in your account.

Getting Started with


  • A account

In order to use with Ibexa Connect, it is necessary to have a account. You can create a account at


The module dialog fields that are displayed in bold (in the Ibexa Connect scenario, not in this documentation article) are mandatory!


You do not have to establish a connection for adding webhooks to your account.

Connecting to Webhook Using Ibexa Connect

1. Open any Watch module, enter a name for the webhook, click Save, and copy the URL address to your clipboard.


2. Log in to your account. Click Settings > Webhooks > Create Webhook.


3. Enter a name for the webhook, and in the Endpoint field, enter the URL address copied in step 1, select the events you want to watch, and click Save.


You have successfully added the webhook.



Watch Chat Ends

Triggers when a chat ends.

Webhook Name Enter a name for the webhook.

Watch Chat Starts

Triggers when the first message in a chat is sent by a visitor or agent.

Webhook Name Enter a name for the webhook.

Watch New Ticket

Triggers when a new ticket is created.

Webhook Name Enter a name for the webhook.

For more information on webhooks, see webhooks.