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SolarWinds Service Desk

With SolarWinds Service Desk modules in Make, you can watch, list, retrieve, create, update, and delete:

• users

• hardware

• problems

• contracts

• incidents

• changes

• releases

• solutions

• other assets

To get started with SolarWinds Service Desk, create an account at solarwinds.com.

Connect SolarWinds Service Desk to Ibexa Connect

To connect SolarWinds Service Desk app, you need to obtain the API Key.

1. Log in to your SolarWinds Service Desk account.

2. Click Setup.

   

3. Click Users & Groups.

   

4. Click Name.

   

5. Click Show Token and copy it to a safe place.

   

6. Log in to your Ibexa Connect account, insert a SolarWinds Service Desk module in your scenario and click the Add button next to the Connection field.

7. In the Connection name field, enter a name for the connection.

8. In the API Token field, enter the details copied in step 5, select whether you are a European-based customer, and click Save.

You have successfully connected the SolarWinds Service Desk app and can now build Ibexa Connect.

Users

You can watch, list, retrieve, create, update, and delete users using the following modules.

Watch Users

Triggers when a new is created.

Limit	Set the maximum number of users Ibexa Connect will return during one execution cycle. The default value is 10.

List Users

Lists all users.

Limit	Set the maximum number of users Ibexa Connect will return during one execution cycle. The default value is 10.

Get a User

Gets the details of the user.

User ID	Select or map the User ID whose details you want to retrieve.

Create a User

Creates a new user.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a User

Updates an existing user.

User ID	Select or map the User ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a User

Deletes a user.

User ID	Select or map the User ID you want to delete.

Hardwares

You can watch, list, retrieve, create, update, and delete hardware using the following modules.

Watch Hardwares

Triggers when new hardware is created.

Limit	Set the maximum number of hardware Ibexa Connect will return during one execution cycle. The default value is 10.

List Hardwares

Lists all hardware.

Limit	Set the maximum number of hardware Ibexa Connect will return during one execution cycle. The default value is 10.

Get a Hardware

Gets the details of the hardware.

Hardware ID	Select or map the Hardware ID whose details you want to retrieve.

Create a Hardware

Creates new hardware.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Hardware

Updates existing hardware.

Hardware ID	Select or map the Hardware ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Hardware

Deletes hardware.

Hardware ID	Select or map the Hardware ID you want to delete.

Problems

You can watch, list, retrieve, create, update, and delete problems using the following modules.

Watch Problems

Triggers when a new problem is created.

Limit	Set the maximum number of problems Ibexa Connect will return during one execution cycle. The default value is 10.

List Problems

Lists all Problems.

Limit	Set the maximum number of problems Ibexa Connect will return during one execution cycle. The default value is 10.

Get a Problem

Gets the details of the problem.

Problem ID	Select or map the Problem ID whose details you want to retrieve.

Create a Problem

Creates a new problem.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Problem

Updates an existing problem.

Problem ID	Select or map the Problem ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Problem

Deletes a problem.

Problem ID	Select or map the Problem ID you want to delete.

Contracts

You can watch, list, retrieve, create, update, and delete contracts using the following modules.

Watch Contracts

Triggers when a new contract is created.

Limit	Set the maximum number of contracts Ibexa Connect will return during one execution cycle. The default value is 10.

List Contracts

Lists all contracts.

Limit	Set the maximum number of contracts Ibexa Connect will return during one execution cycle. The default value is 10.

Get a Contract

Gets the details of the contract.

Contract ID	Select or map the Contract ID whose details you want to retrieve.

Create a Contract

Creates a new contract.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Contract

Updates an existing contract.

Contract ID	Select or map the Contract ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Contract

Deletes a contract.

Contract ID	Select or map the Contract ID you want to delete.

Incidents

You can watch, list, retrieve, create, update, and delete incidents using the following modules.

Watch Incidents

Triggers when a new incident is created.

Limit	Set the maximum number of incidents Ibexa Connect will return during one execution cycle. The default value is 10.

List Incidents

Lists all incidents.

Limit	Set the maximum number of incidents Ibexa Connect will return during one execution cycle. The default value is 10.

Get an Incident

Gets the details of the incident.

Incident ID	Select or map the Incident ID whose details you want to retrieve.

Create an Incident

Creates a new incident

For field descriptions, see the SolarWinds Service Desk API reference.

Update an Incident

Updates an existing incident.

Incident ID	Select or map the Incident ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete an Incident

Deletes an incident.

Incident ID	Select or map the Incident ID you want to delete.

Changes

You can watch, list, retrieve, create, update, and delete changes using the following modules.

Watch Changes

Triggers when a new change is created.

Limit	Set the maximum number of changes Ibexa Connect will return during one execution cycle. The default value is 10.

List Changes

Lists all changes.

Limit	Set the maximum number of changes Ibexa Connect will return during one execution cycle. The default value is 10.

Get a Change

Gets the details of the change.

Change ID	Select or map the Change ID whose details you want to retrieve.

Create a Change

Creates a new change.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Change

Updates an existing change.

Change ID	Select or map the Change ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Change

Deletes a change.

Change ID	Select or map the Change ID you want to delete.

Releases

You can watch, list, retrieve, create, update, and delete releases using the following modules.

Watch Releases

Triggers when a new release is created.

Limit	Set the maximum number of releases Ibexa Connect will return during one execution cycle. The default value is 10.

List Releases

Lists all releases.

Limit	Set the maximum number of releases Ibexa Connect will return during one execution cycle. The default value is 10.

Get a Release

Gets the details of the release.

Release ID	Select or map the Release ID whose details you want to retrieve.

Create a Release

Creates a new release.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Release

Updates an existing release.

Release ID	Select or map the Release ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Release

Deletes a release.

Release ID	Select or map the Release ID you want to delete.

Solutions

You can watch, list, retrieve, create, update, and delete solutions using the following modules.

Watch Solutions

Triggers when a new solution is created.

Limit	Set the maximum number of solutions Ibexa Connect will return during one execution cycle. The default value is 10.

List Solutions

Lists all solutions.

Limit	Set the maximum number of solutions Ibexa Connect will return during one execution cycle. The default value is 10.

Get a Solution

Gets the details of the solution.

Solution ID	Select or map the Solution ID whose details you want to retrieve.

Create a Solution

Creates a new solution.

For field descriptions, see the SolarWinds Service Desk API reference.

Update a Solutions

Updates an existing solution.

Solution ID	Select or map the Solution ID whose details you want to update.

For field descriptions, see the SolarWinds Service Desk API reference.

Delete a Solution

Deletes a solution.

Solution ID	Select or map the Solution ID you want to delete.

Other Assets

You can watch, list, retrieve, create, update, and delete other assets using the following modules.

Watch Other Assets

Triggers when a new other asset is created.

Limit	Set the maximum number of other assets Ibexa Connect will return during one scenario execution cycle. The default value is 10.

List Other Assets

Lists all other assets.

Limit	Set the maximum number of other assets Ibexa Connect will return during one scenario execution cycle. The default value is 10.

Get the Other Asset

Gets the details of the other asset.

Other Asset ID	Select or map the Other Asset ID whose details you want to retreive.

Create an Other Asset

Creates a new other asset.

For the field descriptions, see SolarWinds Service Desk API reference.

Update an Other Asset

Updates an existing other asset.

Other Asset ID	Select or map the Other Asset ID whose details you want to update.

For the field descriptions, see SolarWinds Service Desk API reference.

Delete an Other Asset

Deletes another asset.

Other Asset ID	Select or map the Other Asset ID you want to delete.

Other

You can call APIs using the following module.

Make an API Call

Performs an arbitrary authorized API call.

Note

For the list of available endpoints, refer to the SolarWinds Service Desk API documentation.

URL	Enter a path relative to https://api.samanage.com. For example, /users.
Method	GET to retrieve information for an entry. POST to create a new entry. PUT to update/replace an existing entry. PATCH to make a partial entry update. DELETE to delete an entry.
Headers	Enter the desired request headers. You don't have to add authorization headers; we already did that for you.
Query String	Enter the request query string.
Body	Enter the body content for your API call.

Example of use - List Incidents

The following API call returns all incidents from your account.

URL: /incidents

Method: GET

Matches of the search can be found in the module's Output under Bundle > Body.

In our example 4 incidents were returned: