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Plivo

Getting started with Plivo

The Plivo modules allow you to send SMS, make a call and play the audio message, or a voice message, receive calls, and receive SMS in your Plivo account.

Prerequisites

  • A Plivo account

In order to use Plivo with Ibexa Connect, it is necessary to have a Plivo account. If you do not have one, you can create a Plivo account at plivo.com/register.

Note

The module dialog fields that are displayed in bold (in the Ibexa Connect scenario, not in this documentation article) are mandatory!

Connecting the Plivo to Ibexa Connect

To connect your Plivo account to Ibexa Connect you need to obtain the Access Key from your Plivo account and insert it in the Create a connection dialog in the Ibexa Connect module.

1. Log in to your Plivo account.

2. On the Dashboard, copy the Auth ID and Auth Token to your clipboard.

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3. Go to Ibexa Connect and open the Plivo module's Create a Connection dialog.

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4. In the Connection name field, enter a name for the connection.

5. In the Authentication ID and Authentication Token fields, enter the values copied in step 2 respectively.

6. Click Continue.

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The connection has been established.

Triggers

Call Received

Instant trigger activates when a new call is received.
Webhook Name Enter a name for the webhook.
Application Name Enter the application from which you want to watch when a new call is received.
Mobile Number Enter the mobile number whose received calls you want to watch.

New Recording Added

Trigger activates when there is a new recording.

SMS Received

Instant trigger activates when a new SMS is received.
Webhook Name Enter a name for the webhook.

| Application Name | Enter the application from which you want to watch when a new call is received. | | Mobile Number | Enter the mobile number whose received SMS you want to watch. |

Call Received

Trigger activates when a new call is received.

SMS Received

Trigger activates when a new SMS is received.

Actions

Respond to Incoming Call

Responds to an incoming call with instructions.

Elements

Add the elements to respond to the incoming calls:

Type

Select the method in which you want to respond to the incoming calls:

  • GetDigits

  • Hangup

  • Play

  • PreAnswer

  • Redirect

  • Speak

  • Wait

GetDigits

URL Address

Enter the URL to redirect the incoming call.

Method

Select the method to request the URL:

  • POST

  • GET

Timeout

Enter the time in seconds after which the request

Elements

Add the elements:

  • Play

  • Speak

Hang Up

Reason

Enter the reason for hanging up the call.

Schedule

Enter the time in seconds by when the call should be hang up.

Play

Audio URL

Enter the URL address of the audio you want to play after making the call.

Loop

Enter the number of times to play the audio. If the value is set to 0, it plays indefinitely.

PreAnswer

Elements

Add the elements:

Type

Select the Pre answer type:

  • Play

  • Speak

  • Wait

Redirect

URL Address

Enter the URL address to redirect the call.

Method

Select the Method to redirect:

  • POST

  • GET

Speak

Text

Enter the text to speak.

Voice

Select the voice type:

  • Male

  • Female

Language

Select the language in which you want to speak.

Loop

Enter the number of times to speak the message repeatedly. If the value is set to 0, speaks indefinitely.

Wait

Length

Enter the time in seconds to wait.

Silence

When selected, if there is no sound detected for the specified silent duration, ends the wait time, and continues to the next element.

Minimum Silence

Enter the silence duration n milliseconds after which the call moves to next element.

Beep

When selected, detects the voice mail machine. Use only when Silence and Minimum Silence is disabled.

Make Call and Play Audio

Makes a call and plays audio.
Caller Number Select the number from which you want to make the call.
Receiver Number Select the number to which you want to make the call.
URL of the audio to be played to the receiver. Enter the URL link of the audio clip which you want to play after making the call.

Make Call and Speak Text

Makes a call and plays a message.

Caller Number

Select the number from which you want to make the call.

Receiver Number

Select the number to which you want to make the call.

Message to be played to the receiver

Enter the message text to be played after making the call.

Choose the language to speak the message

Select the language in which you want to play the message.

Choose the voice to speak the message

Select the voice in which you want to play the message:

  • Male

  • Female

Send SMS

Sends SMS to a Plivo number when there is a trigger.
Sender Number Select the phone number from which you want to send the SMS.
Destination Number Select the phone number to which you want to send the SMS.
Message Text Enter the message text.

Useful flows to do with Plivo

  • Send your SMS via a call to your number

  • Send an SMS at a specified time before an event starts

  • Automatically forward your emails via SMS

  • Forward your SMS via email

  • Automatically forward your SMS to your Slack channel

  • Send an SMS when a new card is added to a Trello board

Things to keep in mind with Plivo on Ibexa Connect

  • Webhooks are required only for instant triggers.

  • When a webhook is created for instant triggers for a particular number, that number will automatically be assigned to Ibexa Connect. Any other applications assigned to that number will be removed.

  • You cannot have instant SMS and instant call webhook for a single number. Only one of these will work for a particular number. Forward your SMS via email