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Delegate function

You can delegate your operations in the shop to another user. This user can then take over as if they had a different customer number.

The delegating user must have the siso_policy/delegate Policy which gives them access to the delegation screen:

User data for the provided customer number is then fetched from ERP. If the customer number is valid, the number is assigned to the current user. The user then takes over as a different customer with a different customer number and can even create an order with the given customer number. They only get the ERP profile data from the different customer, but not other things, such as the basket. The user always uses their own basket.

The user stays in the delegate role until they click Undelegate.


The delegate function is disabled by default. To enable it, use the following configuration:

silver_eshop.default.enable_delegate: true    

Delegation logic

When a user enters a customer number in the Delegate screen, the delegate function is called directly.

If the delegation is successful, new user data is displayed. In the top right corner in the header you can see the new customer number.

The user can return to their own profile by clicking the Undelegate button.


The Ibexa\Bundle\Commerce\Eshop\Controller\DelegateCustomerController controller handles delegating and undelegating actions.

The function adds two routes:

    path: /delegate
    defaults: { _controller: silver_eshop.delegate_customer_controller:delegateAction }

    path: /undelegate
    defaults: { _controller: silver_eshop.delegate_customer_controller:undelegateAction }

Delegating is not always allowed, you can use the DelegateCustomerController::isDelegateAllowed method to check that. The method returns true if delegation is allowed.