Lost orders ¶
Sending lost orders from the Back Office¶
If sending an order to ERP fails, the order is stored in a database with a special state
You can find lost orders in the Back Office, on the eCommerce -> Order Management tab.
Filter by Order transfer failed.
For each lost order you can perform the following actions:
|Transfer to ERP||The lost order is re-sent to ERP||The user sees an error or success message depending on whether the lost order could be re-sent to ERP or not. If sending the lost order fails, the administrator gets an email. If sending the lost order is successful, the customer who made this order gets a confirmation email.|
|Remove lost order||The lost order is not removed, the state of lost order is changed to
||The lost order does not appear in the list anymore.|
Every time an order cannot be placed, the shop administrator gets an email. The administrator's email address can be defined in the following configuration:
1 2 3
Templates are located in the following files:
Lost order command¶
You can also re-send lost orders by using a command-line tool:
To use the CLI, you must set the host. Otherwise the URLs and assets are not correct.