Lost orders¶

Sending lost orders from Backend¶

If sending of an order to ERP fails, the order is stored in a database with a special state ordered_failed. You can find lost order in the Back office tab eCommerce/Order Management. Filter by Order failed.

There are several actions, that can be executed with lost orders:

Action	Description	Result
transfer to ERP	the lost order is resent to ERP	The user sees an error or success message depending whether the lost order could be resent to ERP or not. If the sending the lost order failed, the administrator gets an email. If sending of lost order was successful, the customer who made this order gets a confirmation email
remove lost order	The lost order is not removed, the state of lost order is changed to `confirmed`	The lost order does not appear in the list anymore

Technical implementation¶

LostOrderService¶

Siso\Bundle\CheckoutBundle\Service\LostOrderService (service ID siso_checkout.lost_order_service) is responsible for handling all lost order features.

Service methods:¶

Method	Description	Parameters	Peturns
`createFailedOrderList()``	creates a list of lost orders		Basket[]

LostOrderController¶

The LostOrderController controller handles all lost order actions

Action	Parameters	Description	Policy
`processLostOrderAction()`	`$basketId`	Send the lost order to ERP	siso_policy/lostorder_process
`deleteLostOrderAction()`	`$basketId`	Set the state of lost order to `confirmed`	siso_policy/lostorder_process

Email notifications¶

Every time an order cannot be placed, the shop administrator gets an email. The email can be defined in the configuration:

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parameters:
    siso_core.default.ses_swiftmailer:
        lostOrderEmailReceiver: %ses_eshop.lostorder_email%

Example email about a lost order

Templates are located in:

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vendor/silversolutions/silver.e-shop/src/Silversolutions/Bundle/EshopBundle/Resources/views/Emails/NotificationMail_FailedOrder.html.twig
vendor/silversolutions/silver.e-shop/src/Silversolutions/Bundle/EshopBundle/Resources/views/Emails/NotificationMail_FailedOrder.txt.twig

Lost order command¶

You can also resend lost orders using a command-line tool:

1	`php bin/console silversolutions:lostorder:process [id]`

Note

The command sends the lost order in the same way as through the PHP code. If the sending of lost order fails, the administrator gets an email. If the sending was successful, the customer who made the order gets confirmation email.

In the context of the command-line tool there is no request. Because of this no images embedded in email will be sent because it is not possible to generate the image path.

Caution

To use the CLI the host must be set, otherwise the URLs and assets are not correct.

1 2	`parameters: siso_core.default.host: localhost`